Customer Service

Customer Service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face.

Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniques

Customer service courses

Starting Off delivers blended training opportunities with the option of fully remote learning and can be accessed by anyone across the UK. We have a training centre in Northampton than can be utilised by learners if required.

Level 2 Customer Service Practitioner

This qualification will introduce you to and provide you with the skill and techniques to deliver a great customer experience for the product or service that your employer provides.

You will build confidence and strong communication skills, while building an understanding of the lifecycle of a customer. Great customer service is at the heart of every successful business. Topics you will cover include:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge
This apprenticeship takes 15 months to complete.

Level 3 Customer Service Specialist

This qualification follows on from the Level 2 Customer Service Practitioner and further develops your skills and knowledge. 


The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. An advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. An escalation point for complicated or ongoing customer problems. Utilising IT systems to carry out your role with an awareness of other digital technologies. This could be in many environments including contact centres, retail, webchat or any customer service point.


This apprenticeship takes 18 months to complete.

Working with you on Functional Skills

All Apprenticeships require learners to demonstrate a minimum level of Maths & English, however learners may be exempt from these with relevant GCSE grades. Don’t worry if you need to work with us on this as we’ll get you through them as part of your training.